Terms & Conditions
1. ABOUT THESE TERMS
This website is operated by LOVE KATE (ABN 35 805 039 580).
Throughout these Terms & Conditions, “LOVE KATE”, “love Kate”, “we”, “us” and “our” refer to LOVE KATE.
By accessing or using this website, or purchasing from us, you agree to these Terms & Conditions.
Our website is hosted by Shopify, which provides the online platform that allows us to sell our products to you.
2. USING THE LOVE KATE WEBSITE
You agree to use this website lawfully and in a way that does not interfere with the operation or security of the website or infringe the rights of others.
You must not use the website for unlawful purposes or attempt to introduce viruses, malicious code or other harmful material.
We may refuse or restrict access to the website where reasonably necessary to protect our business, our customers or the website.
3. OUR PRODUCTS
We take care to describe and photograph our products as accurately as possible.
Because screens and devices display colour differently, the colour you see on your screen may vary slightly from the actual product.
Some love Kate products are handmade or handwoven using natural materials. Small variations in colour, texture, weave or finish can therefore occur. These are part of the character of the product rather than defects.
Product availability, descriptions and specifications may change from time to time.
4. PRICES
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
We may change prices at any time, but a price change will not affect an order that we have already accepted.
From time to time we may offer promotions, discounts or sale pricing. Any specific terms applying to a promotion will be stated at the time.
5. ORDERS AND PAYMENT
When you place an order, you are making a request to purchase the products selected by you.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where a product is unavailable, there has been an obvious pricing or product error, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
You are responsible for providing accurate billing, shipping and contact information. If incorrect or incomplete information causes an order to be delayed, returned or require additional delivery costs, we may need to contact you before completing delivery.
We do not knowingly accept orders placed for the purpose of unauthorised resale or distribution.
6. SHIPPING AND DELIVERY
We currently offer:
Australia
- Free shipping on orders over $150
- $20 shipping on orders under $150
International
- $50 shipping
Delivery timeframes are estimates and may vary depending on destination, carrier and circumstances outside our control.
For international orders, you are responsible for any customs duties, import taxes or other charges that may be imposed by the destination country, where applicable.
Please ensure your delivery address is correct when placing your order.
7. RETURNS, REFUNDS AND AUSTRALIAN CONSUMER LAW
Our full Returns & Refunds policy explains our returns process, including change-of-mind and wrong-size returns.
You can find it here:
Returns & Refunds
Nothing in these Terms & Conditions or our Returns & Refunds policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Where a product has a problem covered by the Australian Consumer Law, we will provide the remedy required by law.
8. INTELLECTUAL PROPERTY
The content of this website, including text, photography, graphics, logos, product names, designs and other materials, belongs to or is licensed to LOVE KATE unless otherwise stated.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, publish, distribute or commercially exploit our content without our written permission.
9. REVIEWS, FEEDBACK AND OTHER CONTENT
If you provide us with a review, testimonial, photograph, comment or other content, you confirm that you have the right to provide it and that it does not infringe another person's rights.
By submitting content to us, you give LOVE KATE permission to use, reproduce and display that content for reasonable business and promotional purposes, including on our website and social media.
We may choose not to publish or may remove content that is unlawful, misleading, offensive or otherwise inappropriate.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services.
These services and websites are operated independently of LOVE KATE. We are not responsible for their content, availability, policies or practices.
If you choose to use a third-party website or service, you do so subject to that provider's own terms and policies.
11. WEBSITE AVAILABILITY AND INFORMATION
We aim to keep the information on our website accurate and up to date, but we do not guarantee that every piece of information will always be complete, current or error-free.
We may update, change or remove website content, products or services from time to time.
We do not guarantee that the website will always be available, uninterrupted or free from errors, although we will take reasonable steps to maintain it.
12. LIABILITY
To the extent permitted by law, LOVE KATE is not responsible for loss or damage arising from your use of the website where that loss or damage could reasonably have been avoided by you or is caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits, excludes or modifies any liability or obligation that cannot lawfully be limited, excluded or modified, including your rights under the Australian Consumer Law.
13. PRIVACY
We collect, use and handle personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to read our Privacy Policy.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time by publishing an updated version on this website.
The version published on the website will apply from the date it is posted.
We encourage you to check this page occasionally so you are aware of any changes.
15. GOVERNING LAW
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any dispute arising in connection with these Terms & Conditions or your use of this website will be subject to the applicable courts of Victoria, Australia.
16. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.
17. CONTACT
Questions about these Terms & Conditions can be sent to:
LOVE KATE
ABN 35 805 039 580
PO Box 283
East Melbourne VIC 3002
Australia
Email: kate@lovekate.com.au