Privacy Policy
Last updated: 5 October 2026
LOVE KATE (ABN 35 805 039 580) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit or shop through www.lovekate.com.au, contact us, subscribe to our marketing, or otherwise interact with love Kate.
We aim to keep things simple, transparent and sensible. If you have any questions about how we handle your information, please get in touch.
1. WHO WE ARE
This website is operated by:
LOVE KATE
ABN 35 805 039 580
PO Box 283
East Melbourne VIC 3002
Australia
Email: kate@lovekate.com.au
Phone: 0412 699 348
Throughout this Privacy Policy, “love Kate”, “we”, “us” and “our” refer to LOVE KATE.
2. WHAT PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect and hold information such as:
- your name
- email address
- telephone number
- billing and delivery addresses
- order and purchase information
- information you provide when contacting us or submitting a form
- information relating to returns, refunds, exchanges or customer service enquiries
- your marketing preferences
- information you provide when you leave a review or otherwise communicate with us
- information about how you use our website, including pages or products viewed
- IP address, browser type, operating system and device information
- information collected through cookies, pixels and similar technologies
- approximate location or geolocation information where provided by your device or browser.
We do not generally seek to collect sensitive information about you.
When you make a purchase, payment information is processed through the payment services available at checkout. We do not need to hold your full payment card details ourselves in order to process your order.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information:
- directly from you when you place an order
- when you create or use a customer account
- when you subscribe to our email marketing
- when you contact us by email, telephone or through our website
- when you submit a form, review or other information to us
- when you browse or interact with our website
- through cookies, pixels, analytics and similar technologies
- through third-party services that help us operate, market and improve our business.
Some information is collected automatically when you use our website, such as your IP address, device and browser information and details about how you interact with the site.
4. WHY WE USE YOUR PERSONAL INFORMATION
We collect, hold and use personal information where reasonably necessary to operate love Kate and provide our products and services.
This may include using your information to:
- process and fulfil your orders
- arrange delivery
- process payments, refunds, returns and exchanges
- communicate with you about your orders or enquiries
- provide customer service
- maintain and administer customer accounts
- manage our website and business
- understand how customers use our website and improve our products, services and website
- detect, prevent and investigate fraud, security issues or other misuse
- send marketing communications where you have consented to receive them
- understand the effectiveness of our advertising and marketing
- comply with our legal and regulatory obligations.
We may also use information in aggregated or de-identified form for business analysis and improvement.
5. EMAIL MARKETING
If you choose to subscribe to love Kate marketing, we may use your name and email address to send you newsletters, product news, Journal content, offers and other information we think may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at kate@lovekate.com.au.
We do not sell your personal information.
Our email marketing may be managed through Shopify's marketing tools and, while connected to our store, other email marketing services such as Mailchimp.
We may also use customer segments and marketing tools to help us send relevant communications to people who have chosen to receive them.
6. COOKIES, PIXELS AND WEBSITE TECHNOLOGIES
Our website uses cookies, pixels and similar technologies to help the website function, remember preferences, understand website activity and improve our marketing and advertising.
These technologies may collect information such as your IP address, browser and device information, pages viewed, products viewed and interactions with our website.
We may use services provided by Shopify, Meta, Google, Pinterest and other technology providers for website functionality, analytics, advertising and marketing.
You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
7. WHEN WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
- Shopify, which provides our ecommerce platform and related services
- payment service providers that process payments
- delivery and fulfilment providers
- technology, website and hosting providers
- email and marketing service providers
- analytics and advertising platforms
- customer service and business service providers
- professional advisers where reasonably necessary
- government agencies, regulators, law enforcement or other parties where required or authorised by law.
We only disclose information for appropriate business purposes or where otherwise permitted or required by law.
8. OVERSEAS DISCLOSURES
Some of the service providers we use operate internationally, and personal information may therefore be transferred to, stored or processed outside Australia.
Depending on the services being used, information may be handled in countries including Australia, the United States, Canada and Singapore, as well as other countries where our service providers or their service providers operate.
For example, Shopify operates globally and may transfer and process customer personal information internationally, including in Canada, the United States and Singapore. Shopify Help Center
Mailchimp, while it remains connected to our store, may process information in the United States and other international locations. Mailchimp
We take reasonable steps to ensure that personal information disclosed to overseas service providers is handled in accordance with applicable privacy requirements.
9. HOW WE HOLD AND PROTECT PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically by love Kate and by service providers that assist us in operating our business.
Access to personal information is limited to people and service providers who reasonably need it for business, operational, customer service, marketing, technical, legal or compliance purposes.
No method of electronic storage or transmission can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we hold.
10. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations and protect our legitimate business interests.
When personal information is no longer reasonably required, we take reasonable steps to delete it or otherwise de-identify it, subject to any legal or operational requirements to retain it.
11. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact:
LOVE KATE
PO Box 283
East Melbourne VIC 3002
Australia
Email: kate@lovekate.com.au
Phone: 0412 699 348
We will respond to your request within a reasonable period and will take reasonable steps to correct information where appropriate.
12. PRIVACY QUESTIONS OR COMPLAINTS
If you have a question, concern or complaint about how we have handled your personal information, please contact us first:
Email: kate@lovekate.com.au
Phone: 0412 699 348
Post: LOVE KATE, PO Box 283, East Melbourne VIC 3002, Australia
Please provide enough information for us to understand your concern and, where possible, tell us what outcome you are seeking.
We will investigate the matter and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website at oaic.gov.au.
13. CHILDREN
Our website and products are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children for the purpose of marketing to them.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or privacy requirements.
The updated version will be published on this website and the “Last updated” date at the beginning of this policy will be changed accordingly.
We encourage you to check this page occasionally so you remain aware of how we manage personal information.
15. CONTACT US
If you have any questions about this Privacy Policy or how love Kate handles personal information, please contact us:
LOVE KATE
ABN 35 805 039 580
PO Box 283
East Melbourne VIC 3002
Australia
Email: kate@lovekate.com.au
Phone: 0412 699 348